Refund policy

30-Day Satisfaction Guarantee

We want you and your pet to love your VibePets product. If you're not satisfied, contact us within 30 days of receiving your order and we'll make it right.

Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, email us at [support email] with your order number and a photo of the item. We'll send you a free replacement or a full refund — no need to return the item.

Changed your mind?
If you're not happy with your purchase for any other reason, contact us within 30 days of delivery. We'll provide return instructions. Items must be unused and in their original condition. Once we receive the return, we'll issue a refund to your original payment method. Return shipping costs are the customer's responsibility.

Lost or delayed orders
If your order hasn't arrived within 20 business days of shipping, contact us and we'll send a replacement or issue a full refund.

Refunds
Approved refunds are processed within 5 business days to your original payment method. Depending on your bank, it may take a few additional days to appear on your statement.

Questions? Email us at [support email] — we usually reply within 24 hours.